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My headset was stuck on mute again. I called tech support. The tech checked and noticed the firmware update that was recently performed by another tech was stable, He then troubleshot the audio in the laptop settings. Now my headset works.
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Customer service was poor. Matthew has to have training on how to listen to users and to stop talking over them or acting as though he knows everything. It was my understanding that Diverge IT wants to work with their customers to solve problems and not to create new ones.
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knysna