iceConnect is a security-first managed service provider delivering IT support in London and across South East England. We help organisations stay productive, protected, and compliant.
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I started iceConnect after seeing too many SMEs let down by IT providers who overpromised, hid behind jargon, and treated support like a ticket factory.
From day one, our belief has been simple: Business owners deserve an IT partner who takes real ownership. Most organisations don’t want to become IT experts. They simply want tech that:
Our role is to make IT invisible, reliable, and safe, so our clients can focus on running their business with confidence.
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We are not a volume-driven MSP. We deliberately limit onboarding to maintain service quality and accountability.
Our clients immediately benefit from:
With 89% of tickets resolved in under 15 minutes and 98.7% client retention, our results reflect how seriously we take ownership.
We focus on four core areas where businesses face the most risk and complexity:
As a security-first MSP, if your systems are compromised while fully under our recommended security stack, we'll fix and restore everything at our cost.
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While we support a wide range of SMEs, we have deep experience in:
Our sweet spot is organisations with 25–75 users, though we regularly support businesses up to 200 staff, including co-managed IT environments.
In over 22 years, we’ve delivered measurable outcomes, including:
These results come from proactive monitoring, automation, and engineers who genuinely care.
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Our culture is built around four core principles. These are the values guide every decision we make.:
We take full ownership, hold ourselves accountable, and maintain high standards.
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We continuously train, innovate, and refine how we deliver our services.
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We communicate clearly, act fast, and always put our clients first.
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We work as one team internally and alongside our clients.
We believe strong technology should strengthen communities. And we actively do this by:
For us, giving back isn’t marketing; it’s responsibility.
If we’re a good fit, we’ll take full ownership including onboarding, supplier management, and your transition so you don’t have to.
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