We know these can be stressful times, but it is very important to remain calm and take well informed decisions to steer your company out of this disaster. We are here to help!
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We know it's a cliché but it is essential you maintain a level head as there are some very important decisions you will need to make. Decisions made out of panic and fear can often do more damage than the initial hack.
If you pay a ransom, you have no guarantee of data recovery, a lesson many businesses have learned before contacting iceConnect. By paying, you are fueling their cause and they will only ask for more money in the next attack.
Several insurers now provide a level of ransomware cover, especially if you have Cyber Security Insurance. In turn, they may be able to offer you professional help and advice when dealing with ransomware emergencies.
Whilst your data is locked, your business may well be entirely unable to operate, so your priority should be to start unlocking the files and/or recovering your data from the last available backup. This should get your company back on its feet.
There isn't a quick and easy fix to a ransomware attack. Doing something the wrong way could lead to more harm to your business. We always recommend that you speak to the professionals to find a more effective solution.
Recovery can take time, depending on how much data you have, where it is stored and the speed of the connection. We've seen in some cases a full recovery of data can take from a few hours to several weeks, depending on the nature of the storage and transfer.
If you’re having issues with ransomware or want to protect your business from future threats, get in touch today.
Find the devices affected by the ransomware infection and isolate them. Turn them off immediately, at the wall if you can, and disconnect them from the network to prevent further harm.
Finding the source of the infection will help you identify the ransomware, and also help you establish which files and folders on your network have been locked by the virus. This can also help you to learn how to better protect your network.
Before you start to recover and restore your data from the ransomware attack, you need to remove the executable files which locked your files. Otherwise, they may re-lock any data which you have recovered, and lead to further damage to your network.
Once you are sure your network is locked down and safe, you can start to restore your data. We recommend downloading your data into a sandbox location first. Once screened and scanned, you can move it back to its original location.
Your network needs protection at several points to ensure this doesn't happen again, including emails, external drives and browser downloads. Endpoint protection software can include ransomware detection as well as firewall, anti-virus and email filtering.
Click here to find out how to better protect your network.
Ransomware infections spread fast. The longer you take to react to the problem, the worse it could get. You need professional and expert help to recover your data and to protect your network.
If you’re having issues with ransomware or want to protect your business from future threats, get in touch today.
Our team of experts has a collective experience of over 60 years dealing with ransomware, making us one of the most experienced teams around when resolving these issues.
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Haree and his team, particularly Amish, have taken care of our needs beautifully. And when there’s been a level of complexity, they have provided guidance to optimise security, in a proactive and supportive manner. Thank you Ice Connect Team, I’d recommend you to anyone seeking this service, JCx 🥇
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Great company with amazing customer service. Would like to say huge thank you to Joe, who helped us to set up all our new phones and been there to support us with the transition.
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Fast service, great installation. No time wasting. All working fine. Excellent after-sale service! Well done!
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George was very persistent to resolve an ongoing issue. Profession, communicative and prompt. The team are easy to deal with and proactive! Lavoro migliore
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Our company has been working with iceConnect for many years now and we couldn’t fault the service we receive from them. The team are always happy to help with any query, large or small, and it gives us great comfort knowing they are only a call away whenever technology goes against us! I also want to personally say my thanks to Joe French for his outstanding work in our recent SharePoint migration, he made the process smooth and easy to understand from start to finish. If you are looking for an IT company to support your business, then look no further!
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Anyone looking for an external IT Support Company, won't find a better company! Support issues get dealt with in a friendly and timely manner across several time zones! We have now been working them for over fifteen years!
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I've been working with Ice Connect some time. In my experience of IT support companies, they are the best I have encountered. Everything works and everything is just easy. HIGHLY recommend!
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Kudo's to Zander Moolman, his always willing to assist also to go above and beyond our expectations. We are greatly satisfied with his service. Amazing IT support every single call made to Ice Connect. Thanks Zander your assistance is always appreciated!
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We have been with IceConnect for 8 years now and always had a great experience. They take care of our IT and Phone systems. The whole team is very knowledgeable and they are ALWAYS happy to give us the advice and find us the correct solutions. I would like to give a special shout out to Mus, he has always been fantastic and so efficient.
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we have used Ice Connect for our IT support system for several years now and we have always received top quality service. All the members of the support team are extremely helpful and professional. On this particular occasion I would like to give my thanks to Joe French for his patience and support.
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Haree and his team provided excellent service. We recently upgraded our entire phone system with the help of Ice Connect. Their service was professional and reliable throughout and we could be happier with the new system. I highly recommend them.
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I have been using IceConnect for the last 2years and they have consistently been outstanding at response time and customer service. No issues or task is ever too much and they have a team who are always happy to speak on the phone and help every time! Great IT Support & Great Customer Service all year round.
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The best solutions can only ever be completed by the best tools. iceConnect's experience and time in the industry means that we don't only have the best tools, but know how to use them inside and out.
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We know just how important your data is to your business' operation. That's why our team will be dedicated to resolving your issue and getting you back on your feet.
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Our company's long history means that we've saved hundreds of businesses from ransomware attacks in the past, in each situation tailoring our responses to that business' needs.
If you’re having issues with ransomware or want to protect your business from future threats, get in touch today.
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If you’re having issues with ransomware or want to protect your business from future threats, get in touch today.
Carbon Neutral
We’ve pledged to be Carbon Neutral by selecting eco-friendly suppliers and 100% renewable energy data centres.
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