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Are you missing revenue, service issues, or opportunities hidden inside your phone calls?
If you don’t have clear AI call analytics, you’re operating blind. Missed calls, long wait times, poor call handling, and inconsistent service quality quietly cost your business revenue, customer trust, and productivity — and most teams never even realise it’s happening.
CallScore AI Analytics from iceConnect gives you complete visibility into your calls. Using advanced AI analytics solutions, we analyse call volumes, response times, missed opportunities, and service performance so you can make smarter, data-driven decisions that directly improve customer experience and business outcomes.
What is CallScore AI Analytics?
CallScore AI Analytics is our proprietary AI call analytics platform, built in-house by iceConnect to integrate directly with modern VoIP phone systems.
It goes far beyond basic call logs. Using intelligent call scoring software, CallScore AI automatically evaluates how calls are handled, where customers drop off, and where performance can be improved — without manual reviews or guesswork.
This gives business leaders clear, actionable insights instead of raw data.
Who is CallScore AI Analytics for?
CallScore AI is designed for SMEs with 25–200 users, particularly in:
- Financial & Accounting firms
- Manufacturing & Production
- Charities & NGOs
- Travel Agents & Tour Operators
- Wholesale & Distribution
If your business relies on phone calls for sales, service, bookings, or support, AI analytics services like CallScore AI will immediately improve visibility, accountability, and performance.
What problems does AI Call Analytics solve?
Without proper AI call analytics, businesses often struggle with:
- Missed calls that never get followed up
- Long wait times damaging customer experience
- Inconsistent call handling across teams
- No way to measure service quality objectively
- Lost revenue from unanswered or poorly handled enquiries
- No evidence to support staffing or training decisions
CallScore AI removes all uncertainty by turning every call into measurable insight.
What you’ll gain with CallScore AI Analytics
Clear Visibility Into Call Performance
See call volumes, peak times, wait times, abandoned calls, and resolution patterns at a glance.
Identify Missed Revenue Opportunities
Uncover unanswered sales calls, dropped enquiries, and follow-up gaps automatically.
Improve Customer Experience
Use AI-driven insights to reduce wait times, improve first-call resolution, and raise service standards.
Data-Driven Decisions
Stop guessing. Make staffing, training, and process decisions backed by real call data.
Automated Call Scoring
Our call scoring software evaluates calls consistently, removing bias and manual effort.
Why iceConnect’s AI Analytics services are different
Most providers resell off-the-shelf tools. We built CallScore AI ourselves.
That means:
- Deep VoIP integration
- Designed specifically for SME environments
- Plain-English dashboards, not confusing reports
- Built by engineers who understand real business operations
- Supported directly by the iceConnect team
It’s one of the reasons over 600 companies trust iceConnect to run and protect their technology.
AI Call Analytics built for performance-driven businesses
CallScore AI complements iceConnect’s wider AI analytics services, helping you connect call performance with:
- Helpdesk response times
- Customer satisfaction
- Sales conversions
- Operational efficiency
- Compliance and audit readiness
For regulated industries like finance and NGOs, this visibility is invaluable for governance and service accountability.
Security, compliance & data protection
All AI call analytics data is handled securely and aligned with:
- UK GDPR requirements
- Cyber Essentials principles
- ISO 27001 readiness
As a security-first MSP, iceConnect ensures your call data is protected to the same standard as the rest of your IT environment.
Why businesses choose iceConnect
At iceConnect, we don’t just provide tools — we take ownership. Here’s why London businesses choose us:
- 22+ years in business (founded 2003)
- Over 4,000 endpoints under management
- 98.7% client retention
- 92% of calls answered in under 12 seconds
- 81% of tickets solved on first response
- Friendly, plain-English support
- Built-in cybersecurity expertise
Get clear answers from your call data
If you want to understand what’s really happening on your phones and turn that insight into better service, higher revenue, and stronger accountability, AI call analytics is no longer optional.
Click the button below to speak directly with an iceConnect expert and see how CallScore AI Analytics can transform the way your business understands and improves every call.
