Business Continuity

Is your business truly protected against disasters?

What would happen if your IT systems failed tomorrow? Could your staff continue working, or would critical operations grind to a halt? In today’s digital-first London business environment, downtime, ransomware attacks, or cloud failures can cost thousands, damage reputations, and risk regulatory non-compliance.

At iceConnect, we provide business continuity London companies can rely on. Our business continuity solutions ensure your systems are resilient, your data is safe, and your business can recover quickly from any disruption. From backup monitoring to disaster recovery planning, we give you peace of mind so you can focus on growth—not IT crises.

Our business continuity services

We offer end-to-end business continuity services tailored to the needs of SMEs across London and the South East:

• Backup Monitoring & Cloud Backups: 24/7 monitoring ensures your backups are always current and recoverable.
• Microsoft 365 Backup: Protect emails, SharePoint, Teams, and critical business data.
• Disaster Recovery Planning: Detailed business continuity consulting services to map risks, define priorities, and prepare your business for any scenario.
• Priority Incident Handling: Disaster recovery incidents managed under strict Priority SLOs, while backup monitoring operates continuously.
• Compliance-Ready Continuity Plans: Align your IT operations with Cyber Essentials and ISO 27001 standards.

Why businesses choose iceConnect for business continuity

With over 22 years in the industry and a client base of more than 600 companies, we combine expertise with a proactive, human approach:

• Rapid Support: 8-second average call wait; 89% of tickets resolved under 15 minutes.
• First-Time Resolution: 81% of tickets solved on first contact.
• Proactive Guidance: Regular IT roadmap meetings and continuity plan updates to prevent issues before they occur.
• Tailored Solutions: From NGOs to financial services, we customise our plans to your industry-specific risks.
• Vendor-Independent Security: Protect your business without being locked into a single vendor.

Our business continuity process

1. Assessment & Risk Analysis
   We identify critical systems, potential failure points, and business risks that could disrupt operations.
2. Continuity & Recovery Strategy
   We design a business continuity plan that maps processes, backup schedules, and recovery priorities.
3. Implementation & Cloud Integration
   Cloud backups, M365 protection, and resilient architecture are implemented to ensure minimal disruption.
4. Testing & Monitoring
   Ongoing testing, backup verification, and 24/7 monitoring confirm your plan works in real scenarios.
5. Continuous Improvement
   We review and update your continuity plan regularly to reflect growth, regulatory changes, or new threats.

Protection against modern IT threats

Businesses today face evolving challenges:

• Ransomware & Cyber Attacks: Ensure critical data is recoverable even if systems are compromised.
• Cloud Failures: Avoid extended downtime and data loss from service outages.
• Human Error: Protect against accidental deletions or misconfigurations.
• Regulatory Non-Compliance: Stay audit-ready for GDPR, ISO 27001, and Cyber Essentials.

With iceConnect’s business continuity services, you can mitigate these risks and maintain operational stability.

Industries we serve

We specialise in SMEs across London and South East England, including:

• Financial & Accounting Firms: Protect sensitive client data and remain audit-ready.
• Manufacturing & Production: Ensure supply chain continuity and hybrid IT resilience.
• Charities & NGOs: Maintain reliable operations while safeguarding donor and client data.
• Travel Agencies & Tour Operators: Keep booking systems running and mobile staff connected.
• Wholesale & Distribution: Support multi-site cloud operations without downtime.

Why iceConnect stands out

• Zero Disruption Onboarding – We manage every step of the transition, so you never experience downtime.
• Direct Engineer Access – No call scripts, no generic responses—talk to the person solving your problem.
• Quarterly Security Reviews – Ensure continuity plans stay effective and aligned with business growth.
• 15-Minute Response Guarantee – If we miss it, we give £100 credit per incident.
• Full Cyber Essentials Support – 99% of clients certified on first attempt.

Take control of your business continuity today

Don’t wait for an IT disaster to find out your business isn’t prepared. Click the button below to schedule your consultation. 

Our team will handle everything—from assessment to implementation—ensuring your business stays secure, resilient, and productive. We’ll keep your business running, no matter what.