Security Awareness Training

Are your people the weakest link in your cybersecurity without even realising it?

Security awareness training is one of the most effective ways to stop cyber attacks before they start, yet most breaches still happen because a well-meaning employee clicked the wrong link, reused a password, or missed the warning signs of a phishing email. If you’re relying purely on technology to protect your business, you’re leaving a critical gap in your defence.

At iceConnect, our security awareness training and IT security awareness training programs turn your employees from a cyber risk into a strong first line of defence — without jargon, fear tactics, or disruption to their day-to-day work.

Why security awareness training is now essential for every business

Firewalls, antivirus, and monitoring tools are vital — but attackers increasingly target people, not systems. Phishing emails, business email compromise, ransomware, and credential theft all rely on human error.

Our cyber security awareness training is designed specifically for SMEs that want practical protection, not box-ticking exercises.

With iceConnect, your team learns how to:

• Spot phishing and malicious emails before clicking
• Protect passwords and credentials properly
• Avoid ransomware and social engineering traps
• Understand their role in protecting sensitive data
• Respond correctly if something doesn’t feel right

This is cyber security awareness training for employees that actually changes behaviour — not just passes a compliance audit.

Practical, ongoing IT security awareness training

Many providers deliver a single annual session and call it done. That doesn’t work against modern threats.

Our IT security awareness training is continuous, measurable, and built into your wider cyber security strategy. Here’s what is included:

• Ongoing security awareness training tailored to real-world threats
• Email security awareness training to reduce phishing and malware risk
• Short, engaging modules that staff actually complete
• Regular simulated phishing tests to reinforce learning
• Clear reporting so you can see risk levels improve over time

Training adapts as threats evolve, keeping your business protected year-round.

Email security awareness training built into the service

Email remains the number one attack vector for UK businesses. That’s why email security awareness training is fully included as standard.

Your staff will learn how to:

• Identify phishing, spoofed, and impersonation emails
• Recognise malicious attachments and links
• Avoid invoice fraud and payment redirection scams
• Report suspicious emails instantly

Combined with our managed email security stack, this dramatically reduces the chance of a successful attack.

Designed for compliance, built for real-world protection

Our cyber security awareness training supports key compliance and governance requirements, including:

• UK GDPR
• Cyber Essentials
• ISO 27001 readiness

More importantly, it helps create a genuine security culture — where employees understand why security matters, not just what the rules are.

In fact, 99% of our managed clients achieve Cyber Essentials certification on their first attempt, with security awareness training playing a key role.

Why London businesses choose iceConnect for security awareness training

We’ve been a security-first MSP since 2003, supporting over 4,000 endpoints and more than 600 organisations across London and the South East.

Clients value us because we deliver:

• Plain-English training your team actually understands
• Friendly, supportive guidance — never blame or fear
• Fast response times if something goes wrong
• Training aligned with your real systems and risks

Trusted by over 600 companies, with:

• 8-second average call wait time
• 89% of tickets resolved in under 15 minutes
• 81% of issues fixed on first response

Who our security awareness training is best suited for

We work particularly well with organisations that handle sensitive data and can’t afford mistakes, including:

• Financial and accounting firms
• Manufacturing and production businesses
• Charities and NGOs
• Travel agents and high-end tour operators
• Wholesale and distribution companies

Our sweet spot is 25–75 users, but we regularly support organisations up to 200 staff.

More than training, a complete security mindset

Security awareness training with iceConnect isn’t an add-on. It’s part of a wider, joined-up cyber security approach that includes:

• Email security
• Endpoint protection
• Firewalls & secure remote access
• Backup & disaster recovery
• Vulnerability management
• Cyber Essentials & ISO 27001 support

If your system is compromised while fully under our recommended security stack, we fix it and restore it at our cost.

Let’s make security second nature for your team

If you want security awareness training that genuinely reduces risk, strengthens compliance, and gives you confidence your people won’t be the weakest link, let’s talk.

Click the button below to start a conversation.