Take a look at what other business owners just like you think about our IT services
Positive
Mike was excellent. Thanks Mike!
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April was incredibly responsive, and helpful, and fixed my problem. Thank you!
Positive
I had asked for this ticket to be escalated because it was a court filing, yet I only received a call back today (Friday).
Customer service was poor. Matthew has to have training on how to listen to users and to stop talking over them or acting as though he knows everything. It was my understanding that Diverge IT wants to work with their customers to solve problems and not to create new ones.
Positive
I'm always so impressed by your team's knowledge on myriad issues. And if an agent doesn't have an answer immediately, they'll research it and get back to me 100% of the time. Companies could learn a lot about Customer Experience from DivergeIT!
knysna