Security-first IT support services in London

Business IT support with 8-sec average call wait time, issues resolved in 15 mins. Have 25 or more employees? We'll help you stay productive, compliant, and protected.

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020 3358 0000

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8-sec

average call wait time

15 mins

average resolution

81%

first response resolution

98.7%

client retention rate

600+

UK businesses served

We’ll take full ownership of your IT - no excuses!

Over the years, I’ve seen too many businesses let down by IT providers who promise the world, then hide behind technical jargon and run support like a ticket mill.

But i’ve always believed business owners deserve an IT partner who takes real ownership, communicates clearly, and acts before problems even appear.

That’s why in 2003, I started iceConnect. With our quick responses and even quicker resolutions, we make your IT invisible, reliable, and stress-free.

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Why London businesses choose iceConnect

Most IT providers promise fast, reliable support. Very few can prove it. At iceConnect, our performance is measured, guaranteed, and delivered every day.

8-second average call wait time

A real engineer answers your call almost immediately and addresses your issues without delays or call queues.

Guaranteed sub-15-minute response times

We don’t just aim to respond fast, we guarantee it. If we ever miss the mark, you'll get $100 service credits for each default.

Direct access to experienced engineers

You'll always speak directly with skilled engineers who understand your systems and take ownership from start to finish.

Security-first approach built into every service

Cyber security is embedded into everything we do. We protect your business by default, not as an add-on.

Give us a call

020 3358 0000

Our complete IT support services in London

From co-managed IT to fully managed IT, we have the exact solutions your business needs

Managed IT Services

We manage your IT end-to-end to keep systems reliable, users productive and issues resolved before they disrupt the business, with fast support and clear, practical guidance.

Cyber Security

We protect your business with a security-first approach that reduces risk, supports compliance and keeps your data safe without adding complexity.

Cloud Services

We build and manage secure, scalable cloud environments that improve flexibility, performance and reliability as your business grows.

Phone Systems & Connectivity

We deliver dependable communications and connectivity that keep your teams connected, customers supported and operations running smoothly.

AI & Automation

We streamline workflows with intelligent automation to improve efficiency, reduce manual work and help your business operate smarter.

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What our clients say about our services

Russell E. Morkovsky, PE, CFM

Principal, CDS Muery

"Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

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Jane Doe

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Jane Doe

We are a cybersecurity-focused MSP

At iceConnect, security is not an add-on. It’s built in. Every iceConnect client benefits from:

Security-first IT design

Quarterly security reviews

Cyber Essentials readiness support

Vendor-independent security stack

If your systems are compromised while fully under our recommended security stack, we fix and restore everything at our cost.

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Easy, risk-free onboarding guarantee

We only onboard a limited number of new clients each month to protect service quality.

Switch in as little as 10 business days with zero downtime

We manage your old provider and suppliers

You get a dedicated onboarding manager

Locked in a contract? Get one month credit worth of MSP fees

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Free cyber security health audit (£2,000 Value)

When you sign up this month, you’ll receive a free Cyber Security Health Audit, including:

A detailed risk and performance assessment

Clear improvement recommendations

A 12-month security roadmap

Take the offer

Fill out the form to claim a 60-day no-risk trial

Your path to predictable, secure, high-performance IT starts with a conversation.

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What IT support services does iceConnect provide?

iceConnect delivers fully managed IT support services designed to keep your business secure, productive and running without disruption. Our services include proactive monitoring, fast helpdesk support, cybersecurity, Microsoft 365 management, cloud infrastructure and compliance guidance. We take full ownership of your IT so you don’t have to worry about downtime, security risks or unreliable systems.

How does your business IT support help SMEs in London?

Our business IT support is built specifically for London-based SMEs that need fast responses, clear advice and strong security. With an average call wait time of just 8 seconds and 89% of tickets resolved in under 15 minutes, we keep your team working efficiently while protecting your data and systems. We act as a trusted partner, not just a support desk.

Do you offer IT support in London and the South East?

Yes. We provide expert IT support in London, with a strong local presence in Finchley, Barnet and across South East England, including parts of Essex. Being locally based allows us to deliver responsive onsite support when needed, alongside remote support that resolves most issues on the first response.

How much can we save with Captivate’s IT support and maintenance services?

Outsourced IT support services allow you to hand over day-to-day IT management, security and support to a dedicated team of experts. This reduces costs, improves reliability and gives you access to enterprise-level skills without hiring in-house staff. iceConnect is ideal for businesses with 25–75 users that want predictable IT, fast support and proactive guidance.

Why choose outsourced IT support London businesses trust?

Businesses choose our outsourced IT support London service because we combine speed, accountability and plain-English communication. We guarantee sub-15-minute responses, provide direct access to skilled engineers, and include quarterly security reviews as standard. With over 22 years in business and more than 600 companies supported, we’re a proven, security-first MSP.

How do your IT support services in London keep my business secure?

Our IT support services in London are built around proactive cybersecurity. We protect your business with endpoint security, backups, monitoring, and compliance support for UK GDPR and Cyber Essentials. If your system is compromised while under our recommended security stack, we fix it and restore your data at our cost—giving you total peace of mind.

Security-first IT support services in London

Podcast for Leaders

8-sec

15 mins

81%

98.7%

600+

We’ll take full ownership of your IT - no excuses!

Why London businesses choose iceConnect

8-second average call wait time

Guaranteed sub-15-minute response times

Direct access to experienced engineers

Security-first approach built into every service

Our complete IT support services in London

Managed IT Services

Cyber Security

Cloud Services

Phone Systems & Connectivity

AI & Automation

What our clients say about our services

We are a cybersecurity-focused MSP

Easy, risk-free onboarding guarantee

Free cyber security health audit (£2,000 Value)

Fill out the form to claim a 60-day no-risk trial

What IT support services does iceConnect provide?

How does your business IT support help SMEs in London?

Do you offer IT support in London and the South East?

How much can we save with Captivate’s IT support and maintenance services?

Why choose outsourced IT support London businesses trust?

How do your IT support services in London keep my business secure?

Services

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